If You Need to File a Claim, We Are Here to Help.

The Buckeye Insurance Group Claims Department is committed to exceptional service and a quick, fair resolution. With over 100 years of combined experience, you can be confident your claim will be expertly handled.

In the Event of an Accident or Claim, Gather the Necessary Information.
  • Date, time and place of accident/claim
  • Name, address, phone number and license number of individuals involved
  • Name, address and phone number of any witnesses
  • If your home is damaged, take necessary measures to prevent additional damage
  • Save all receipts and documentation for any emergency repairs
  • Make a detailed list of damaged or stolen property
  • Contact local police and file a police report if necessary
  • Do not sign any statements or make any admission of fault

For a catastrophic event:

  • Claims with significant damage or interior water damage will be inspected first
  • Take necessary steps to prevent further damage to your property
  • Make a detailed list of damaged personal property
  • Buckeye will provide a copy of the estimate to the insured party with the claim payment
  • Should the insured, or contractor selected by the insured, have any questions about our estimate or discover additional damage during repairs, please have them contact Buckeye directly to discuss.
How to File a Claim
Online Consumer Portal or Mobile App

File your claim directly through Buckeye’s online portal. Click here to log in. This gets your claim directly into the Buckeye system and will notify your agent for you.

Report a vehicle claim with our mobile apps (Android / iOS).

Contact Your Agent

To find your local agent, go to the Agent Locator and search by city, state, or zip code. If you are unable to contact your agent, claims can also be reported directly to Buckeye by calling 1-800-672-3558 Monday through Friday 8:00 a.m. to 5:00 p.m. EST or via the Online Consumer Portal

Vehicle Glass Repair Claims

A vehicle glass claim can be reported to your agent or our glass network, Safelite, at 1-800-887-5943 or You will need to provide them with vehicle information, the glass piece that needs to be repaired, and your auto policy number.

Roadside Assistance Claim

National Auto Club (NAC) is our partner for roadside assistance coverage. To report a claim to NAC, call 888-622-1649. National Auto Club must be contacted directly for service. Any expense incurred by another provider will not be considered. Please note the most recent insurance card will have a contact number listed on the back.

What to Expect After Filing a Claim

Buckeye's top priority is quick claim service. If we receive your claim before 4 p.m. EST, our claim staff will contact you the same day. If your claim is received after 4 p.m. EST, you will be contacted the following day.

Sending in Claims Paperwork

We make it easy to send in claims paperwork. It can be scanned and sent to, sent directly to the assigned claims agent, faxed to the Claims Department at 1-937-778-5022, or mailed to our office:

Buckeye Insurance Group

One Heritage Place

Piqua, OH 45356

Always include your claim number on any correspondence to the company.

We have resident adjusters in Ohio, Indiana, and Kansas. Correspondence can be sent directly to their attention. Contact the home office for the appropriate adjuster and their fax number or email address.

What to Do After a Water Loss
What to Do After a Home Fire
What to Do After a Burglary