Join our Underwriting Department as a Customer Service Representative and become the vital link between our company and our valued agents! In this role, you will deliver exceptional customer support, foster positive relationships, and ensure every interaction is handled with professionalism. Your strong communication skills, and dedication to providing exceptional service, will drive success in a fast-paced environment where your contributions truly make a difference. This position offers an exciting opportunity to develop your skills while working with a supportive team committed to excellence.
Duties
Provide exceptional customer service to our agents on a wide-range of topics including rating software, billing and premium questions
Process daily payment transactions and reconcile billing payments submitted
Perform policy audits as required
Accurate and efficient data processing of policy renewals, changes and inquiries
Facilitate inspection projects, including task coordination and follow-up duties
Data entry associated with agent licensing, including filing with regulators
Skills
Excellent customer service and communication skills
Property casualty insurance background is a plus, but not mandatory
This position requires attention to detail, the ability to multi-task and good organization skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with solid computer skills for data entry and record keeping.
Ability to handle multiple tasks efficiently while maintaining attention to detail in a fast-paced setting.
Associate degree
The objective of Buckeye Insurance Group is to employ staff whose efficiency, loyalty, and teamwork will help us accomplish the mission of our company. Buckeye provides a work environment that focuses on career growth by offering challenging assignments and encouraging decision making. Our policy is to promote from within whenever possible. The continuing development of our employees is important to Buckeye.
Buckeye offers health, dental, vision and life insurance, along with fully funded short and long-term disability insurance. A 401(k) plan (with company match), incentive bonus, and Health Savings Account funding are also available. Paid time off, "dress for your day" dress code, summer hours, and a hybrid work environment are enjoyed by employees. Buckeye has an education assistance program and is dedicated to helping all employees continue to grow personally and professionally.
Unless otherwise noted, all positions listed are located at our home office in Piqua, Ohio. Piqua is a community of 20,000, located in West Central Ohio. Piqua offers a friendly, small-town atmosphere yet is an easy drive to Dayton, Columbus, and Cincinnati.